Customer Experience Management
Here at Expression Interactive, we understand that the brand experience is the key to building a loyal customer base and achieving business success. That’s why we offer a range of services to help you create a seamless and personalized customer experience that will set you apart from the competition.
Our flagship service, “Journey Mapping to Success,” is a comprehensive service that helps you identify opportunities for improvement in the customer experience. Our team of experts will conduct research and analysis to create a detailed map of the customer journey, highlighting key touchpoints and pain points. With this information, we’ll develop a plan of action to improve the customer experience and increase customer satisfaction. By using our service, our clients see an average of 20% increase in customer retention rate.
Another popular service that we provide is our “Personalization Pinnacle” package. This service helps you develop a strategy for personalizing the customer experience using data and technology. Our team of data analysts and customer experience specialists will work with you to identify customer segments, create personalized experiences and test them to determine their effectiveness. Personalization not only improve customer satisfaction, but also increases the average order value by 15%.
Our goal is to help you create a customer experience that will set you apart from the competition, by better understanding the customer journey, identifying their pain points, and creating personalized experiences that resonate with your target audience. With our help, you’ll be able to build a loyal customer base that will ultimately drive growth for your business. Contact us today to learn more about how we can help you elevate your customers’ journey and elevate your business success.
View Pricing
Voice of the Customer: Our feedback program helps you gather customer feedback through surveys, interviews, and focus groups. The data is then analyzed to identify patterns and themes that inform the development of customer experience strategies. We also provide recommendations for improvement.
The pricing for this program is $5000 for a basic package, and $8000 for a premium package.
Experience Evolution: This service helps businesses research and develop new products or services. Our team of researchers conduct customer research to understand customer needs, and our product development team then creates prototypes, conduct user testing and develop the final product or service.
The pricing for this service starts at $10,000.
Journey Mapping to Success: This service helps identify opportunities for improvement in the customer experience through creating detailed customer journey maps. Our team conducts research, analysis and uses customer feedback to develop a plan of action to improve the customer experience.
The pricing for this service starts at $7000.
Data-Driven Delight: This service helps businesses make sense of customer data and use it to inform the development of customer experience strategies. Our team of data analysts will collect, process and analyze customer data, and provide recommendations for improving the customer experience.
The pricing for this service starts at $5000.
Persona Power: This service helps businesses create detailed customer personas to inform the development of targeted customer experience strategies. Our team will conduct research, analyze data and create customer personas that accurately represent your target audience.
The pricing for this service starts at $3000.
Service Superstars: This service helps businesses improve their customer service processes. Our team of customer service experts will conduct research and analysis to identify pain points in the customer service process, and provide recommendations for improvement. We also provide training to customer service team members to help them implement the new processes.
The pricing for this service starts at $5000.
CX Best Practices Blitz: This service helps businesses implement best practices for customer experience management across the company. Our team of customer experience experts will conduct an audit of the current customer experience, provide recommendations for improvement and assist in implementing best practices.
The pricing for this service starts at $8000.
Web/App Wonder: This service helps businesses redesign their website or app to improve the customer experience. Our team of designers and developers will conduct user research, develop wireframes and designs, and build the final product.
The pricing for this service starts at $15,000.
Personalization Pinnacle: This service helps businesses create personalized experiences for their customers using data and technology. Our team of data analysts and customer experience specialists will work with you to identify customer segments, create personalized experiences and test them to determine their effectiveness.
The pricing for this service starts at $8000.
Tech Upgrade: This service helps businesses identify and implement new technologies to enhance the customer experience. Our team of technology experts will conduct research and analysis to identify the best technologies for the business and assist in implementing them.
The pricing for this service starts at $10,000.
Project Pro: This service helps businesses manage customer experience projects. Our team of project management experts will provide oversight, guidance, and support to ensure that customer experience projects are completed on time and within budget.
The pricing for this service starts at $5000/month.
Satisfaction Surveillance: This service helps businesses monitor and evaluate customer satisfaction over time. Our team of customer experience experts will conduct research and analysis to measure customer satisfaction, identify trends, and provide recommendations for improvement. We also provide ongoing monitoring and reporting to ensure optimal customer satisfaction.
The pricing for this service starts at $3000/month.
Customer experience is the key to a successful business.
That’s why we offer a comprehensive range of customer experience management services to help you attract, engage, and retain customers. With our help, you’ll be able to create a seamless and personalized customer experience that will set you apart from the competition, ultimately driving growth for your business.